Install ServiceNow Connector on Windows

To install the ServiceNow Connector on Windows, use the following procedure.

To install the ServiceNow Connector

  1. Run the ServiceNow Connector installation program.

    The installation wizard opens.

  2. Read the installation instructions and click Next.

    The License Agreement dialog box opens.

  3. Read the license agreement. If you agree to its terms, click I accept the agreement and click Next.

    The Installation Directory dialog box opens.

  4. Choose an installation folder for ServiceNow Connector and click Next.

    The Service Name dialog box opens.

  5. In the Service name box, type a name to use for the connector’s Windows service and click Next.

    The Service Port and ACI Port dialog box opens.

  6. Type the following information, and click Next.

    Service port The port used by the connector to listen for service actions.
    ACI port The port used by the connector to listen for actions.

    The License Server Configuration dialog box opens.

  7. Type the following information, and click Next.

    License server host The host name or IP address of your License server.
    License server port The ACI port of your License server.

    The IDOL database dialog box opens.

  1. In the IDOL database box, type the name of the IDOL database to index documents into, and click Next.

    The Proxy Server dialog box opens.

  2. If you are installing the connector on a machine that is behind a proxy server, specify the details of the proxy server to use to access ServiceNow. Then, click Next.

    Proxy host The host name or IP address of the proxy server to use.
    Proxy port The port of the proxy server to use.
    Proxy username (Optional) The user name for authenticating with the proxy server.
    Proxy password (Optional) The password for authenticating with the proxy server.

    The Instance name dialog box opens.

  3. In the Instance name box, type the ServiceNow instance to retrieve information from. The instance name is usually the first part of the URL, for example type my-instance for my-instance.servicenow.com. After typing the instance name, click Next.

    The ServiceNow Authentication Type dialog box opens.

  4. Choose whether to use Basic Authentication or OAuth authentication to retrieve information from ServiceNow.

    The ServiceNow tables dialog box opens.

  5. In the ServiceNow tables box, type a comma-separated list of tables to retrieve information from. You can find table names in the administration interface for your ServiceNow instance. Then, click Next.

    The CFS dialog box opens.

  6. Choose whether to install a new CFS or use an existing CFS.

  1. Choose an installation folder for the Connector Framework Server and then click Next.

    The Installation name dialog box opens.

  2. In the Service name box, type a unique name for the Connector Framework service and click Next. The name must not contain any spaces.

    The CFS dialog box opens.

  3. Type the following information, and click Next.

    Service port

    The port used by CFS to listen for service actions.

    ACI port The port used by CFS to listen for actions.
  4. Type the following information and click Next.

    IDOL Server hostname The host name or IP address of the IDOL server that you want to index documents into.
    ACI port The ACI port of the IDOL server.

    The Pre-Installation Summary dialog box opens.

  5. Review the installation settings. If necessary, click Back to go back and change any settings. If you are satisfied with the settings, click Next.

    The connector is installed.

  6. Complete the installation procedure.


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